“Late PM, I accidentally reset the brains of my gate’s electronics. The gate was stuck open and it was imperative to get it functioning again due to limited availability in my schedule, animals to control within the gated area and tenants that would be affected who also live on the property. It was too late for a service call.
The secretary put EJ on the phone. My field of work is in the medical field, not electronics. EJ calmly and patiently talked me through the interrogation of the entire system to determine the etiology. Ultimately, the electronics were reset and the gate resumed its normal function.
EJ was incredibly generous with his time and knowledge. He easily could have stated that it was after hours and I would need to arrange a formal appointment– he did not do this.
EJ talked asked me to send a picture and then talked me through dismantling of the entire system to successfully identify the problem. He even calmly waited until I could obtain the appropriate tools to open the system.
EJ was very discerning as he asked me questions, about how to interpret my fuzzy answers regarding what I was and was not seeing. Somehow, even when I could not give a clear answer, he was able to decipher what the real answer truly was.
I am so very grateful that there are still individuals on this planet who function with integrity, empathy and professionalism– particularly when there is no apparent reward in sight.
This young man, EJ, deserves special commendation from his boss, who I believe is Steve Johnson.”
– Larry H.
“Great service – from the first call to the office through the actual service call. Automated was referred to us by the gate motor manufacturer and we couldn’t be happier. So comforting to know that we have a reliable source to turn to when needed.”
– Holly M.
“Only gate vendor you should use…!”
– Nicole R.
“I work for an apartment community and we have used Automated Gate Services for many ¬†years and they always do a great job. When I call in for service Megan makes sure the request is taken properly. The guys are always on time and do a great job. I recommend them to all.”
– Teresa K.
“Awesome staff! We subcontracted work to Automated Gates and our company is very pleased with the services. David and Brandon are very professional and knowledgeable young men. We will definitely be doing work with this company in the future.”
– Brett L.
“Great customer service from Automated Gate Services again! Thanks for getting us up and running! If you are looking for a gate company that knows what they are doing, search no further. I have used Automated for 5 years and have never looked back. Thanks again guys!”
– Brian T., Murrieta, CA
“Automated Gate Services has been phenomenal from their customer service to the quality of work done on my gate. The inside staff is always friendly every time I call in and even offer technical help over the phone. They aren’t open on the weekends but they have 24 hour emergency service. I have recommended this company to friends and family and they also have had great experiences.”
– Samantha T., Murrieta, CA
“Absolutely the most professional staff I have ever dealt with!!! Daniel was knowledgeable and prompt. Came in the specified time frame, assessed the problem, corrected it and completed it in a short period of time. The pricing was reasonable and matched his initial estimate. First class all the way!!!”
– George S., Rancho Cucamonga, CA
“We have been serviced by Automated Gate Services for 6yrs. Our calls are always answered by the Customers service in the most pleasant way always helpful and have never got “well we are busy today” from them. They either set the appt or call back with a ETA that work for both of us. The service team is bar none always call prior to them coming and if it is broken or needed part they have it with them 99.9% of the time. Couldn’t ask for a more reliable vendor for my warehouse.”
– Raymond W., Rialto, CA
“I manage 492 Apartment Homes in Murrieta and have had “Exceptional” service for all of the Service Team members from Automated Gates! I highly recommend Automated Gates Services as the #1 choice for all our gate concerns!”
– Karin R., Murrieta, CA
“I’m the Facility Supervisor for a City Police Department. Security is my number one concern for the PD personnel and response time is critical. Automated Gates Service has provided our department with both quick response time and excellent knowledge of the products they service and install. Their staff is professional and friendly but the bottom line for our department is results. I recommend Automated Gate Service without reservation.”
– Timothy M., Pomona, CA
” I just wanted to send a heart-felt thanks for getting out here so quickly!!! Please thank your crew for me!”
– Cheyenne Wagner – Super Storage
“Thank you so much for your timeliness and efficiency in fixing my gate.¬† It is greatly appreciated and you have most definitely earned my business for all future gate needs.”
– David Gilmore, Store Manager – Extra Space Storage
“Kyle and your company have been very fast and efficient. I am very pleased with your service! I will be keeping your number, and referring all of my friends.”
“I just really felt the need to thank you for sending such a wonderful technician to our property. Our exit gate was not closing and our maintenance guy could not figure out the problem after 2 days of analyzing. It was close to New Year’s Eve and we didn’t want to leave that gate open for safety and security reasons. Our boss was out of town and you were our last hope.
Mr. Trisler was at our property and had our gate working within 5 minutes! He knew right away what the problem was and took care of it immediately. Note only did he resolve the issue but he also stayed to explain to me in detail how the gate works, the parts required, and even some info on electricity! He was such a joy to talk to. Normally, we have vendors that come out to our property for repairs and no one is ever happy. No one wants to talk or if they do, it’s something negative towards life or their job. Some of the vendors have the nastiest attitude or complain about anything and everything. I don’t mind being an ear to them, we all have bad days. But to have Mr. Trisler come out and be as nice as he was… well it was a breath of fresh air. He was such a nice man and I really enjoyed talking to him. Please tell him thank you for everything…”
– Mari Shade, Resident Manager
“I am writing to express our thanks and appreciation for Dave Trisler’s hard work with our on-going, sometimes complicated gate issues. It is a pleasure to work with such a friendly and knowledgeable service person. Dave has provided Annendale Park HOA with a consistent, superior work performance and we would not hesitate to recommend Automated Gates to other HOA’s because of it.
Since personable and professional employee’s like Dave are an important measure of a successful business, I’m sure you appreciate him as much as we.”
– Debi Baker, Annendale Park San Jacinto HOA, Board of Director
“Back in spring, I wrote to you to express my gratitude for the high-quality work you did in bringing the Conrad N. Hilton Foundation campus to fruition. It is hard to believe that a year has passed since we moved in. I am pleased to now share with you the exciting news that our project has achieved LEED Platinum certification from the U.S. Green Building Council. I have enclosed the Council’s letter to this effect as well as a certificate. I hope that you take pride in this recognition.
Congratulations! Again, thank you for the valuable part you played in our project. It really does “take a village” to make a cutting-edge campus such as this a reality.”
– Steven M. Hilton, Chairman, President & CEO, Conrad N. Hilton Foundation
“First I would like to thank you and your company for a job well done, I am well pleased with the prompt and quality work performed.”
– Steve Hudson, Pacific Consolidated Industries
“…the other staff I dealt with at Automated Gate Services from answering phones, paying my invoice, ect, was absolutely professional, courteous and pleasant. They will be the first company I come to for my next project.”
– Paul Kalix of City of Westminster
“Automated Gate Services is awesome! They are always friendly and respond in a very timely fashion. If I ever have any questions, they take the time to explain their proposals and make sure I am comfortable and confident in all of their answers.
I have worked with Automated for years and trust them.”
– Shannon Wasser of Caster Properties, Inc.
“Another great job by Automated Gate Service. They are recently a new vendor for my facility as my previous vendor became unreliable after close to ten years of service. I appreciate their quick responsiveness as well as their overall professionalism.”
– Sean Harvath of APL Logistics
“You have done a great job for us this past year. Thank You.”
– Phil Boysen of Car Quest Auto Parts
“Automated Gate has always been very responsive to our calls for service. We have very old gates and Automated Gate ALWAYS keeps us up and going!”
– Corona Palms
“Prompt and Professional!”
– Liz Kemme of Equity Management
“I’m very pleased with the customer service and support from AGS. Always a pleasure working with this team.”
– Jacqueline Morini of Equity Management
“I appreciate the quick response to fix problems with my gate system. The staff and field workers are always pleasant and very knowledgeable.”
– William Abernathie
“…I like that your company posted the scripture Isaiah 9:6 for your Christmas message. That’s awesome. This is one of my favorite scriptures about Jesus. You don’t usually see that in the public business realm. May God Bless your business and families.”
– Kathi Green of Merit Property Management
“I appreciate your company’s professional staff and trust the work you do.”
– Kim Burdette
“What a great company! Dave is an incredible man, knowledgeable and experienced. I had such a great conversation with him while he worked and completely resolved my gate issue. Megan and Robyn were so courteous on the phone, I had to tell Dave just how impressed I was with your company, and with these two women. With such fantastic representatives and employees, I can only hope and pray that you folks have a long and prosperous and God blessed future in business. Again, thanks so much.”
– Paul Villanueva
“Besides being moved to tears how can I thank you for replacing my electric board on my gate and for Dave and all he did to make things work again! This has been the most generous thing that has ever happened to me in all my 88 years. This will remain in my memory forever!”
– Vivian Proud
“We have used Automated Gate Services first at our home in Orange County for 13 years and now at our home in Pasadena. We have been delighted with each and every service call and with each of the different technicians that have come to troubleshoot our various gate ideas. I have also had an excellent experience with the scheduling staff of Automated Gate. I have several times left a message after hours only to receive a call first thing the next morning to let me know a technician was in route. The technicians are very experienced both with the machinery components of gates and the electronic parts. They have fixed a chain-drawn gate for us, and a hydraulic gate, and a pedestrian gate. Yet another plus – the rate is very reasonable and the technicians are so experienced that they work quickly, reducing the price further! I highly recommend this company for gate troubles.”
– CS, Pasadena
“You are to be commended for having Dave on your staff. His knowledge, expertise and focus on Customer Satisfaction is a credit to your Company. Dave has been servicing this account far longer than I have been a Board Member and from what I’ve heard from current and past Board Members, this is typical of what they have experienced with their contacts with him. Thank you for sending him here this morning. ”
– Peter Upton, Secretary/Treasurer, Annendale Park HOA
“Every time we have needed someone, your technicians are always fast, efficient, and courteous. We will always use your services because of this fact.”
– Cheyenne Wagner
“This company is always quick to respond and get the work done.”
– Faith Camperson
“Thank you everyone at Automated Gate!”
– Wynn Madura